[Sidewinder] A heads up to Dell manufactured "Appliance" Owners

[Sidewinder moderated discussion list]

Sidewinder hardware support is much clearer since the McAfee purchase of Secure Computing.  Hardware is now covered as part of your support contract, and for the same duration.  You can upgrade to same business day hardware support, too, which I don't believe was an option under Secure Computing.

--------------------
Matthew Harrell
Plex Systems
(248) 391-8000
mhar at plex.com
________________________________________
From: sidewinder-bounces at adeptech.com [sidewinder-bounces at adeptech.com] On Behalf Of Sidewinder moderated discussion list [sidewinder at adeptech.com]
Sent: Monday, January 18, 2010 12:33 PM
To: sidewinder at adeptech.com
Subject: [Sidewinder] A heads up to Dell manufactured "Appliance" Owners

Just found out this week, that the service contract I purchased through
a VAR does NOT cover my hardware on my Dell 1750 POS Sidewinder
Appliance.  While I paid $7500 for a line item listed as "SecureSupport
Direct  Sidewinder G2 Appliance, Model 5XX/250 "  The appliance part
does not appear to include the hardware. Imagine my surprise.  If you
have one of these so called early appliances, I strongly suggest you
check NOW to find out what your support includes.



Needless to say I won't be dealing with Aurora again, and guess I'll
have to do an RFP  for my upgrade this year instead of just
automatically buying another pair of Sidewinders.  Well thank goodness
at least my Cisco Smartnet coverage is always exactly what I expect.







Daniel Sichel, CCNP, MCSE

Ponderosa Telephone

(559) 868-6367



Dances with Cats



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